Refund & Cancellation Policy

Certyfy offers plans (e.g., Starter, Growth) billed as one-time access payments for a single billing period. When you purchase a plan:

• You are charged immediately via Razorpay for the selected billing period.
• Your plan benefits (increased certificate limits, features) are activated upon successful payment confirmation.
• Monthly plans give 1 month of access; Growth Annual gives 1 year of access. Payments do not automatically renew.
• To continue access after the plan expiry date, you must renew the plan manually from your billing settings.
• All fees are exclusive of applicable taxes, which are calculated at checkout based on your location.

Because payments are one-time, there is no recurring subscription to cancel. To stop using a paid plan, simply do not renew it. When a paid plan expires:

• Your plan remains active until the plan expiry date you paid for.
• You will not be charged again automatically.
• After the expiry date, new certificate creation and bulk uploads are paused until you renew.
• Certificates issued during the paid period remain publicly verifiable regardless of plan expiry.

Refund requests are reviewed on a case-by-case basis. Refund eligibility depends on the nature of the plan or service purchased. We generally offer refunds under the following conditions:

• Double payment or billing error: If you were charged twice or an incorrect amount was deducted.
• Service not accessible: If a verified technical issue on our side prevented you from accessing the platform for a significant portion of the billing period.
• Incorrect plan purchase: If you accidentally purchased the wrong plan and contact us within 7 days without materially using the service.

Important clarifications:

• Digital services that have already been consumed (e.g., certificates issued, downloaded, or publicly verified) may not qualify for refunds.
• Billing disputes should be raised through support@certyfy.in with your transaction details within 30 days of the charge.

We do not offer refunds in the following situations:

• Successful digital service usage: Once certificates have been issued, downloaded, or publicly verified during the paid access period, the digital service has been consumed and is not refundable.
• Change of mind: If you simply decide you no longer need the service after usage.
• Violation of terms: If your account was suspended due to misuse, fraud, or violation of our Terms & Conditions.
• Partial month usage: We do not prorate refunds for unused days within a billing period.
• Third-party failures: Issues caused by payment provider (Razorpay) or internet connectivity outside our control.

If you believe you have been incorrectly charged:

• Contact us at support@certyfy.in within 30 days of the charge with your transaction details.
• We will investigate and respond within 5 business days.
• If a billing error is confirmed, we will issue a refund or credit to your account or original payment method.
• Initiating a chargeback with your bank or payment provider without first contacting us may result in account suspension pending resolution.

Approved refunds, if applicable, are typically processed within 5–10 business days back to the original payment method. The exact timing depends on the customer’s bank, card issuer, or payment provider (Razorpay). Once we initiate a refund from our side, the remaining processing time is outside our control.

Refunds are issued to the original payment method used at checkout. In cases where the original method is unavailable, we may offer store credit or an alternative arrangement at our discretion.

You may upgrade or downgrade your plan at any time:

• Upgrades: Take effect immediately upon successful payment verification.
• Downgrades: Take effect at the start of the next billing period. No partial refunds are issued for the current period.
• Plan upgrades, including monthly-to-yearly changes, may not be automatically prorated. Any billing adjustment or credit is handled manually at Certyfy's discretion.

Certyfy may offer free trials or demo periods at its discretion. During a free trial:

• No payment information may be required, depending on the promotion.
• If payment details are collected, you will not be charged until the trial ends.
• You may cancel at any time before the trial ends to avoid being charged.

All payments are processed through Razorpay. By making a payment, you also agree to Razorpay's terms and privacy policy. Certyfy is not responsible for payment processor errors, delays, or failures.

We may update this Refund & Cancellation Policy from time to time. Continued use of Certyfy after changes constitutes acceptance of the updated policy. Significant changes will be communicated via email or platform notice.

Certyfy is a product operated and managed by CodingAI Technologies. For legal, billing, or support inquiries, contact us at: support@certyfy.in.

Founder / Owner: Lokamanya Siva Manohar Rampilla

For billing questions, refund requests, or cancellation assistance, please contact us at: support@certyfy.in